Privacy policy

Last Updated: November 14, 2024

At Replicate, Inc. (“Replicate”, “we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at Replicate.

This privacy policy (the “Policy”) applies to all information collected through our website located at https://www.Replicate.com (the “Website”) and/or any related services, sales, marketing or events (we refer to all of these collectively in this Policy as the (collectively, "Services").

If there are any terms in this Policy that you do not agree with, you should immediately discontinue use of our Services. If you have any questions or concerns about our disclosed practices with regards to your personal information, please contact us at privacy@replicate.com.

Table of Contents

  1. When We Collect Personal Information
  2. Types of Personal Information We Collect
  3. How We Use Collected Personal Information
  4. How We May Share Personal Information
  5. Your Rights and How to Exercise Them
  6. Online Tracking Technologies and How to Opt Out
  7. U.S. State-Specific Notice
  8. Security & Retention
  9. Children’s Privacy
  10. Links on our Services
  11. Changes to This Policy
  12. Contact Us

When We Collect Personal Information

We collect personal information when:

  • You sign up for our Services.
  • You visit or interact with our Services, including by uploading and creating code, and uploading Training Data (defined below).
  • You engage with our support team or otherwise communicate with us.
  • You view or interact with our emails or other communications.

Types of Personal Information We Collect

We collect the following categories of personal information:

  • Information you provide directly to us:
    • Information when you register for an account, including if you sign in with GitHub credentials.
    • Information from your interactions with our support team or inquiries into our Services, which may include providing us with your name, work or personal email, phone number, company name, position title, website, social media links, and time zone.
    • Our website offers you the ability to purchase our Services, including providing us with your credit card and billing information.
    • Any training data you upload to our Services to train models (collectively, “Training Data”). Note, Training Data may include any type of information, some of which could be deemed ‘sensitive’ under various privacy laws..
  • Information we automatically collect during your visit to our Website:
    • Services form entry content. We do not intentionally collect personal information from users who view content on the website or other Services. However, certain personal information may be provided through our Services which may be collected automatically through our systems.
    • Website metadata and analytics, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.
    • We may use cookies, beacons, pixel tags, and other similar technologies to collect additional information automatically as you interact with the Services, to personalize your experience with our Services, and to measure the performance of our advertising and marketing efforts. Learn more about our cookie uses below.
  • Information from third parties:
    • When you interact with our accounts on GitHub or potentially other third party services, we may collect certain information that you or the platform make available to us such as Website metadata analytics (above), your GitHub or other account ID, referral traffic to our Website, or custom website interactions.
    • We may also engage third parties to provide additional information about business professionals who are interested in our Services, engage with our website, or interact with us on social media.

Our Website and Services are designed for business professionals. We do not intentionally collect any personal information from minors under the age of 16. If you believe we have obtained personal information associated with children, please contact us at privacy@replicate.com and we will delete it.

How We Use Collected Personal Information

We use the personal information that you give and we collect for the following purposes:

  • To provide our Services, including providing open-source code and models for you to build your AI products and generating production-ready APIs to deploy your AI products.
  • For customer support by responding to your issue reports, questions or feedback.
  • To improve or troubleshoot any issues with our Services.
  • To communicate with you, such as sending you email or SMS updates about new features, products, and services.
  • To comply with our agreements or policies.
  • For other business and legal purposes, such as to detect and prevent fraud, to collect amounts owing to us, and to maintain business records.
  • With your consent.

How We May Disclose Personal Information

We may disclose your information with your consent. We may also share your information with our corporate affiliates, as well as vendors or service providers who:

  • Process credit card or other payments and enable subscription Services.
  • Help us communicate with you.
  • Manage and optimize our Website and Services.
  • To measure website analytics, use of our applications, and to synchronize content with select third party websites or services such as GitHub.

In addition:

  • We may disclose your personal information in order to:
    • Protect the legal rights of our company, our employees, our agents, and our affiliates;
    • Protect the safety and security of our customers or Website visitors;
    • Detect and protect against fraud;
    • Comply with law or legal process.
  • We may disclose your personal information as part of a business transition.
    • We may also share your personal information with prospective purchasers exclusively to evaluate the proposed transaction; and
    • We may also share your personal information with another company that buys the assets or stock of Replicate. That company may use and disclose personal information for purposes similar to those described in this Privacy Policy.

In addition, we may disclose de-identified, aggregate, or anonymous information about our Website visitors for any purpose.

Your Rights And How To Exercise Them

  • Access the personal information we maintain about you.
  • Delete the personal information we maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.
  • Correct inaccurate personal information we maintain about you.
  • Opt-Out of certain uses of your personal information. You can opt out of:
    • Email marketing: you may unsubscribe to our commercial email list by following the instructions provided in the email.

You can exercise these rights by contacting Replicate at privacy@replicate.com.

Online Tracking Technologies and How To Opt Out

We use a limited number of pixel tags and cookies to measure the analytics and performance of our website. Your browser lets you remove or reject cookies, including our analytics cookies at any time. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.

  1. U.S. State-Specific Notice

Replicate discloses the categories and types of personal information collected and disclosed in the sections above. Replicate does not ‘sell’ or ‘share’ personal information, as defined by any U.S. state privacy law. Replicate is designated as a ‘processor’ or ‘service provider’ when processing customer personal information.

Security & Retention

We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.

We generally retain customer personal information for as long as necessary to provide our Services. We may also retain personal information if required by law, or for our legitimate interests, such as abuse detection and prevention, and defending ourselves from legal claims. Residual copies of personal data may be stored in backup systems for a limited period as a security measure to protect against data loss.

For more information, please email us at privacy@replicate.com.

Children’s Privacy

We do not intentionally collect any personal information from children under the age of 16. If you believe we have obtained personal information associated with children under the age of 16, please contact us at privacy@replicate.com

Our Services may contain links to other websites or services. We do not control what information you provide, or is collected by these third-party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

Changes To This Policy

We may revise this Policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each Policy.

Contact Us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact Replicate by mail, telephone, or e-mail:

Replicate, Inc.
2261 Market Street #4056
San Francisco, CA 94114
privacy@replicate.com