Customer Engineering Manager

You’ll be leading our team of customer engineers. You’ll be setting up the right processes, measuring how well our customers are being looked after, and passing feedback back to the product team.

You’ll also be doing the work: solving customers’ problems and showing them how to build with AI. Managers at Replicate don’t just manage — they’re experts in their field.

We're looking for the right person, not just someone who checks boxes, so you don't need to satisfy all of these things. But, you’ve probably got these qualities:

• You’ve run a technical customer or support team before.

• Outstanding communication skills. You'll be the face of the company.

• Experience building software in Python.

• Strong engineering skills troubleshooting complex code. You'll need to confidently debug a customer's problem.

• You tinker with AI. You’re going to be helping our customers build with AI, and you’re going to be automating as much of your job as you can.

This role is based in our San Francisco office in the Mission. We don’t have a strict in-office schedule, but we like people to come in at least 3 days a week.